Return Policy
RETURN POLICY
We will gladly accept your return in exchange for STORE CREDIT for up to 7 days.
All returns must be unworn and include the box and all originally packaging.
All sale items or any item purchased with a discount code are FINAL SALE and can not be exchanged or returned for store credit.
Once we receive your return, you will automatically receive a store credit via email in form of a gift card. Your gift card can be used anytime online or in our Brooklyn location on any items up to 30% off. It does not expire and can be used from season to season.
Our Jackson location runs with a separate system. Therefore, online store credits and a store credit from the Brooklyn store can not be used in the Jackson location.
Please note: Purchases made before Succos and Pesach, are not returnable after.
Please send your returns to:
HAL Shoes Return Center
3012 Avenue L
Brooklyn NY 11210
Online returns can not be returned to our Jackson location.
EXCHANGES
Exchanges are easy at HAL. Follow three easy steps:
1. Send back your return within TWO days of receiving it.
2. Place a new order on our website for the item you would like instead.
3. Instead of giving you a store credit for your return, we will process it as an refund because it is a direct exchange
If no new order was placed, your return will be processed as a store credit as always.
Please note: If more than two days have passed since you received your order or you placed your order with a store credit please send back your return right away (within 6 days of receiving it) and you’ll receive your credit to place your new order as soon as we receive your return.
Customers are responsible to pay for return shipping. A return label is available upon request and the cost will be deducted from your credit.
STORE CREDITS
Once we receive your return, you will automatically be emailed a gift card to be used in our Brooklyn store or online. Store credits/gift cards can be used on any full price merchandise and sale items up to 30% off. Any sale order 30% or more placed with a gift card will automatically be cancelled. Store credits are not transferable and can only be used with your individual account.
SHIPPING
All orders, domestic and international ship out with UPS. Domestic orders ship out for a flat rate of $6.00. International shipping will be calculated at checkout.
Once your order is shipped out, you will receive an email with the tracking.
Once the item is delivered to your home we are no longer able to take responsibility for the whereabouts of your package. If a special delivery option is needed, we must be informed before your package is shipped out.
SENT IN ERROR
We do our best to package each package carefully. However, if you do receive the wrong item in your package, please email us within 3 days so we can send you the correct item. After 1 week, we will no longer be ale to assist with an error package.
DAMAGED ITEM
Please notify us if you receive a item that has been damaged during transit. We will send you a return label free of charge and issue you a full refund.
PLEASE NOTE: HAL Shoes does not take any responsibility for the damage of any worn shoe, including scraping, peeling, or ripping. Even after one wear. Please reach out directly to the shoe brand of you experience any trouble.
RETURN LABEL
Return labels are available upon request for $9 and the cost will be deducted from your return store credit. Please email us or text us for a label.
LATE RETURN
There is a $15 restock fee for any late return, up to 10 days from delivery to your home. After 10 days we will no longer accept your return and you will be contacted to pick up your return from our shop.
Enjoy and happy shopping!
If you have any questions, please feel free to contact us at halshoesny@gmail.com or WhatsApp 718.551.6593